Warranty & Service

As an official dealer of various top brands, we only supply vehicles of the best quality. We support you with your vehicle with the best possible service, even after your purchase.

Unfortunately, it can happen that something unexpected happens with your bee MOEVS purchased e-step, e-bike, e-scooter, Onewheel or e-car. We will get you back on the road as soon as possible or solve the problem for you.

Register warranty

Please read the information below and send an email to ppgad@pucrs.br containing the following:

• Purchase invoice
• Clear description of the problem
• Photos and/or videos to support the problem

This is the fastest way to get you back on the road as soon as possible. We will get started on it right away!

???? CAUTION: It is NOT possible warranty issues by phone. Just send an email and we will get back to you as soon as possible so you can get back on the road!

General warranty conditions

At MOEVS we use a standard 2 year factory warranty on all our products.*

*For different warranty conditions of some brands, please also read the sections below.

Warranty claim provisions:

1. The product must be at MOEVS have been purchased.
2. The warranty period has not yet expired. This starts at the time of purchase by you; the invoice date is decisive for this.
3. Guarantees are non-transferable when selling the product.
4. Warranty is does not apply in case of damage due to short circuit or power surges.
5. Warranty applies did not for wear parts such as tires, brake pads, etc.
6. Warranty void always Indian:
   
   • The product extremely wet has become.
   • Er the product has been jumped on or with or exceptional forces have been used.
   • Er scratches or pieces out of use.
   • The product cases has hit something hard.
   • De maximum weight limits of the product have been exceeded.
   • There is no demonstrable maintenance is performed at regular intervals.
   • Er accessories or parts from third parties have been installed or maintenance has been carried out by third parties.
   • The product does not comply with the manual or warranty conditions has been used.
   • Damage has been caused by intent and/or negligence.

Handling of the warranty claim

Onewheel

Warranty issues of Onewheel expired via Onewheel yourself. You can register your vehicle for warranty by emailing ppgad@pucrs.br.

Segway-Ninebot e-steps

Warranty issues of Segway-Ninebot e-steps go via Segway yourself. You can register your vehicle for warranty via Segway – ONE CONNECT . The guarantee of Segway e-scooters does go through us.

All other brands

• Warranty claims will first be discussed with the manufacturer or distributor before being accepted.
• The manufacturer always has the final and definitive decision.
• Warranty at MOEVS is “carry-in”, which means that you will have to send or bring the product to us at your own expense if the claim is approved.
• Is the repair not covered by the warranty? Then all costs for you.

Additional provisions per brand

Onewheel

• 2 years or 2.000 km warranty on manufacturing defects (whichever comes first).
• Battery, footboards and wheel: 6 months or 1.000 km warranty (whatever comes first).

SUPER73

• Battery: 2 years or 500 charge cycles warranty (whichever comes first).
• During this period the battery must not be below 70% charging capacity to come.

WATT

• Battery: 2 years or 500 charge cycles warranty (whichever comes first).

MATE

• Battery: 2 years or 500 charge cycles warranty (whichever comes first).
• During this period the battery must not be below 70% charging capacity to come.

Repair & maintenance

In the event of defects outside the warranty conditions, you can of course still contact us MOEVS for repair and maintenance. We will look together for the right solution for you.